Signs of IT Failure

When it comes time to assess the quality of service amongst your crack team of IT experts, here's a few criteria points to consider:

• Turns off UAC as a standard practice.
• Grants most users Admin rights.
• Re-imaging / Re-installing operating systems as a standard "fix"
• Knee-jerks towards scripting, rather than Group Policy for configuration management
• Fails to provide tangible metrics to back-up arguments and proposals
• Argues against "change" as a standard philosophy
• Sole-vendor philosophy without regard to competing products
• Avoids meeting with customers / end users at all costs
• Avoids meeting with executives at all costs
• Spends more time putting out fires than in lab testing future solutions
• Assumes they are an expert